You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. For a company FedEx’s size and with their seniority in the industry this app is an utter embarrassment. They do everything in their power to make it impossible to talk to a human being and you’re only presented with (again) the 3 closest options to where the package was originally addressed and if those don’t work - hang up and play the phone system tree game again. Dialing in to try to reroute is even worse. Even moving the map - it does not update with addresses in the map area view. Considering I live all the way across town from where I used to - you can see the problem with this. Trying to reroute a package is another nightmare because even after you give the app access to your location it will ONLY show you locations near the original delivery address. You have to drive downtown or to the north, south or airport areas (basically everywhere but here) to drop things off. How do you implement Maps and not the locator feature so you can see where the drop boxes and locations are relative to you? It’s also pretty bad that there’s no FedEx drop centers on this side of town at all. Also, get Sound Notifications for delivered packages by turning on sound in your settings. *Maximize your FedEx experience by allowing the following permissions: Location to find a convenient FedEx location, Camera to scan a shipping label and track a package, and Push Notifications to receive notification on a package. You must be signed-in to the FedEx Mobile app and registered for FedEx Delivery Manager to use selected features. Thank you for using the FedEx Mobile app! Have feedback? Email us at Delivery Manager is only available for residential deliveries within the U.S. Create a login for more convenient tracking.Access a chat assistant for FedEx Mobile app and services questions.Scan your door tag to get information and options regarding your missed shipment.Ship directly to a FedEx-designated location.Reroute your package to a FedEx location to pick up at your convenience.Sign for a package requiring your signature.Leave delivery instruction for the courier.Hold a package at a preferred FedEx location.Search your list of shipments by tracking number, references, vendors and more.Use your phone to measure your package dimensions.Log in with the touch of a finger or with facial recognition.(Touch and hold the home screen, click + and search for FedEx.) Use our widget to track your packages from your phone’s home screen.Get shipment cost estimates and delivery times.Get Apple Watch access to track status of packages and to find locations.Enable push notifications to get updates on your shipments and a sound notification on delivered shipments*.Create a mobile shipment label and request a pickup**.Track the status of all incoming or outgoing packages.Enroll in FedEx Delivery Manager® to customize when and where you’d like to receive your packages. Use the app to get quick rates, find a pickup or drop off location, scan barcodes, and view rewards. Create domestic and international shipping labels, track shipment status, and manage your packages wherever you are with the FedEx Mobile app.
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